24/7 Customer Support
Why is the availability of a good quality customer support service essential on today?s hosting marketplace? Which are the common customer support channels?
The access to the customer and technical support that a shared hosting company offers can tell you a lot for the services which they offer as well. If you can use only e-mail messages or tickets, you have almost certainly discovered some reseller not the web hosting supplier. If this is the case, you will have to wait for a few days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the true web hosting company for additional assistance. When the provider offers you various ways of communication with short response time available at any time, they're almost certainly the top provider, not a reseller. Which means that you'll get timely assistance and excellent support because they'll have instant access to the servers where your account is. No matter what the trouble - sales or technical, it is generally much better to be able to communicate with your website hosting company right away using your preferred way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting
packages are round-the-clock, so you can forget about waiting for several days to receive assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. In case you already have an account, you'll be able to open a support ticket on top of the other three ways of communication. You are able to choose the best way to contact us based on where you are or what kind of equipment you use. We can assist you for almost any webhosting-related query that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you get a semi-dedicated server
account from our company as we have phone and live chat support for pre-sales, billing and common questions. Our representatives can assist you to choose the right package or provide you with information about our servers, in order to verify if the system requirements for your sites are met. In case you're an active client, you'll also be able to contact us via e-mail or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We guarantee that if you use any of these 2 ways of contact, you'll receive a reply within less than one hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other service providers, even big ones, you are able to compare the reply time because it often takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Hosting
If you buy a virtual private server
from us, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the U.S.A., Great Britain and Australia along with a live chat service. When you're an existing customer and you're looking for assistance with a technical issue which requires additional time to investigate or resolve, you can open a ticket through your billing account or you can send an email and we will take care of the trouble and send you an answer within 1 hour. The reply time is guaranteed 24/7, which includes weekends and holidays, but for many issues it takes less than half an hour to receive assistance. The support service covers the VPS as well as all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server
packages that we provide feature 24/7 support via various means of communication and with a one-hour max reply time guarantee. In case you want to learn more about the packages or you have some billing or general questions, you're able to phone one of the local numbers that we have worldwide or you may use our live chat service and talk with a live representative. For entirely technical problems which need assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to track a certain issue. The reply time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day so as to receive help. The support service is available for all the server-related matters, which includes the pre-installed software. In the event that you need assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we offer with all of the plans.