Integrated Ticketing System
Find out more about integrated ticketing systems, just how they stand out from other support channels and just what their edge is.
In case you have bought a web hosting plan and you have some questions associated with a specific function/feature, or in case you’ve encountered some problem and you require support, you should be able to get in touch with the respective help desk support team. All web hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them apart from it or not, since the quickest way to tackle an issue most often is to send a ticket. This method of correspondence makes the responses exchanged by both sides simple to track and allows the client service staff representatives to escalate the situation in case, for example, a server administrator should interfere. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you must use at least 2 different accounts to get in touch with the customer service team and to actually manage the hosting space. Constantly switching from one account to another might sometimes be a headache, not to mention the fact that it requires quite a bit of time for the vast majority of web hosting providers to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with plenty of other web hosting providers, the ticketing system that we use with our Linux shared hosting packages
is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember several sign-in names and passwords, as you will be able to manage both your tickets and the web hosting account itself from one single place. So, in case you have an enquiry or bump into a challenge, you can contact our client care staff immediately. Our ticketing system offers an intelligent search functionality. This means that even in case you’ve submitted multiple tickets through the years, you will be able to track down the one that you want without difficulties. Furthermore, you can check knowledge base instructions for resolving commonly met complications.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages
, was built with the belief that you should be able to manage everything associated with your semi-dedicated account from a single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a query or confront an obstacle, you can touch base with our support team representatives on the spur of the moment without needing to log in to a totally different admin dashboard. You can browse your website files or check a variety of settings in your account while you send a new ticket or read the answer to an older one. In case you have heaps of tickets and you’d like to track down a particular one, you can resort to the clever search box, which is available in the Help section of the Control Panel. We’ll make sure you get an answer in no more than 1 hour irrespective of the essence of your question or problem.