A live chat is a real-time way of communication between a website hosting supplier's support team and its clients. It's an efficient method to get some information about the web hosting services or get some issue resolved as you're speaking with a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the reduced possibility of mistakes any time you exchange info such as usernames or domain names, the more rapid response time since the communication is live and the fact that you do not have to stay on the chat all the time - you are able to do something different while the agent investigates the issue involved. In addition, you can be a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the phone rates that you will need to pay when you're calling to another country.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, we supply live chat support too. You can get in touch with us every day, which includes weekends and holidays, and we will give you more details about the Linux shared hosting packages that we supply in case you are not a customer yet, or about general and billing questions in case you already have an account. Though for strictly technical issues you'll have to open a ticket to the technical support team, since such matters need more time to be resolved, you may still contact us through our live chat for some tech details. For instance, we can help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you a long time. Even when our phone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is online every single day, even on holidays and weekends. It is the best way to find out more about our Linux semi-dedicated packages in case you do not have an account yet or to get an issue resolved in case you're a customer and our customer care representatives will help you promptly regardless of the time of the day you join our chat. If you are hesitating which plan is more suitable for your web sites, if you need a piece of advice whether you need a particular upgrade and how to order it or when you've got difficulties setting up an e-mail account on your PC, you are able to contact us and we will provide you with the needed info very quickly. Our live chat is online even after our phone lines go off for the day, which means that if you have an account with us, you can be certain that you'll always receive prompt assistance with any question or trouble that pops up.