If you are a site owner, a problem could always emerge and it does not necessarily have to be connected to the web hosting service. For example, something might go wrong when you update a web-based application or some vital content can be modified or deleted accidentally. Regardless of what the nature of the problem may be, you’ll need to get in touch with the client care team and ask them to recover a backup or to help you troubleshoot the problem that you’re facing. How timely they will do that will determine the time that your sites will be unreachable. For certain sites such as social networking websites or shopping portals, a regular unavailability often means lost users and money. That is why, it is of crucial importance that you use the services of a web hosting company that provides not only a good technical support service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our Linux shared hosting packages
and you have an enquiry or bump into a certain difficulty, you can get in touch with us 24/7 by posting a tech support ticket or by writing an e-mail and we guarantee that you’ll have an answer in less than sixty minutes. In case the issue can be solved, we will do it before we respond, while in case there’s something that you have to do on your end, we will provide you with all the necessary info – what settings to check, what workable solutions to try, and so on. Normally, you’ll get an answer within less than thirty minutes, which suggests that waiting around for hours or even for more than 1 day to obtain assistance is something impossible. Our 1-hour reply time guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from our company, you can take advantage of our truly fast support service. You’ll obtain a reply to any support ticket posted from the web hosting Control Panel or e-mail sent to our client and tech support team in no more than sixty minutes. The response time is guaranteed and it is valid regardless of the matter – technical or billing. It often takes far less time to investigate and troubleshoot a problem. We will give you more information if the solution entails something that should be done on your end. If you touch base with us during weekends or national holidays, the response time will be precisely the same and given that our support staff will be at your service 24 hours a day, you will obtain swift help for any technical, billing or general issue no matter what time it is.