Despite the fact that this isn't the mainfactor to recognize a reliable shared hosting supplier from a bad one and a reseller from a real supplier, having the option to call and talk with a live person is a sign that you are not using the services of a one-person firm and that you'll be able to get in touch with someone when you're in need of support. The phone support for website hosting services may vary from basic to dedicated, therefore the issues which can be resolved through a call vary depending on the service provider. In the general case, these matters are simpler and feature billing or first level technical issues because more complex tasks generally require a support ticket where both you and the administrators can track the proceedings with a given issue. Still, the option to call your supplier will save you a lot of time and efforts for the countless tiny problems that may eventually show up at the time you manage your hosting account.
Phone Support in Shared Hosting
Since we have live phone support 14 hrs per day, you are able to get in touch with us and consult with our customer support agents to get more information about all Linux shared hosting packages
that we offer and ensure that our servers meet the system requirements for your websites before buying anything. For your benefit, we now have phone numbers on three different continents and you're able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you can give us a call about general and billing issues, and even about some tech matters. In case the problem is strictly technical or it can take more time to handle, you will have to use our ticketing system, that will allow both you and our technical support crew to keep track of the details given by both sides.
Phone Support in Semi-dedicated Hosting
Any time you want additional information regarding the Linux semi-dedicated packages
that we supply, you will be able to call any of the three support lines we have worldwide - in the United States of America, the UK and Australia. In this way, you have the option to check in advance whether our solutions are appropriate for your websites. In case you are already our client and you have a semi-dedicated account, you can reach us on the phone for 14 hours daily about any kind of billing or basic queries. For strictly tech issues you'll have to employ our ticketing system in order to contact our technical support because someissues just require longer time to be taken care of, but we can assist you on the phone with quite a few minor technical issues as well, saving you the time and efforts.