Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Each assistance request you send to us will be replied to within maximum 60 minutes. In case your support ticket or e–mail calls for further assistance from a server administrator, we will without delay forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Admin Services package, any of the tasks included there will be performed at a time that suits you.
A Premium Help Desk Service
Should you need any assistance while working with the Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server on your behalf, do not hesitate to contact the technical support staff at any moment through the ticketing system. Moreover, should you need assistance managing your dedicated server, you can order the Admin Services package, which includes Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting procedures, data backup hard disk drive space, etcetera.
A User–Friendly Help Section
We have equipped the Hosting Control Panel with a fully detailed knowledge base, which includes elaborate explanations of all its features and functions. In addition, we have shot detailed video tutorials that will further instruct you how to carry out a particular task or solve a typically encountered issue. All the how–to articles and the tutorial video clips are easily accessible from each section of the Hosting Control Panel through the Help and Videos buttons in the upper right corner.