Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You will find almost all the answers to your questions in the intuitive Help section included in our Hosting Control Panel. It includes a comprehensive knowledge base with regularly asked questions and comprehensive how–to articles compiled by our proficient tech support staff.

  • Top quality support service

  • Instructional Videos

  • If you’d like to see how an action is achieved or how a problem is addressed, rather than just reading about it, examine our collection of how–to video tutorials. They address a variety of topics and will help you quickly find your way around the Hosting Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 tech support service and come with a sixty–minute ticket response time guarantee. Our expert technical support engineers will be at your disposal 24/7/365 and will settle any problem that you could possibly face within less than one hour after the support ticket submission. In most instances, a response will be provided to you in less than twenty minutes.