Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance staff is trained to rapidly attend to all our Linux shared hosting packages users’ queries and support inquiries. Through our ticketing system, it is also possible to fill in your request and a support crew representative will likely go back to to you in only maximum one hour. Realistically, practice indicates that the ordinary reaction time is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is delivered by a crew of experienced technicians who will be able to respond to your query promptly. You can easily speak with the technical support crew by starting a help support ticket from your Hosting Control Panel or by sending us an email. On working days, you may also call us on the phone or make use of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you require guidance while performing tasks within the Control Panel, it is possible to always select the Help control key and locate your issue in the selection of articles or blog posts that will appear. We have as well turned almost all of the content articles into videos. The catalogue of video clips will load if you select the Videos option present on the top right.